Delivery / Refunds
We aim to deliver products to you at your chosen delivery address within the time indicated at the time of your order, however we cannot guarantee any firm delivery dates.
We aim to let you know if delays are expected. To the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
You may grant us an ‘authority to leave’ when placing your order. If you do, you understand and agree that this authority to leave gives us and/or our couriers permission to leave the order in question unattended by the front door – or, where applicable, at the reception or concierge’s desk, or as per your instructions – of the delivery address without obtaining a signature confirming delivery at the delivery location. In these circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfers to you on delivery.
To the extent permitted by law, returns are at the discretion of McCall&Green. Acceptance of returned items is made in certain circumstances which include
- the goods are faulty
- the goods do not perform in the way in which they were advertised
McCall&Green reserves the right to assess the condition and age of all returned products, which may result in the products not being accepted for return, refund, credit note or exchange.
Please contact us at firstname.lastname@example.org or call 0411 401 094 to discuss any change of size, problems or items needing to be returned or exchanged. Requests for refunds on McCall&Green products must be made within 30 days from your date of purchase and products should be sent to the below address:
South Melbourne, VIC 3205
All eligible returns require the following:
- Products must be in new and original condition as purchased, with all labels/tickets attached.
- Tax Invoice must be provided as proof of purchase.
- The products are returned within 30 days of the date shown on the tax invoice.
If one product is returned that was part of a gift box, the product will be refunded at the percentage price as calculated by McCall&Green which was paid.
Please note customers are responsible for the cost of postage for all returns, with the exception of faulty products. If your product is faulty, please contact us to arrange a return in this instance.
Thank you for shopping at McCall&Green, we hope you love your purchase and if you have any questions please call or email us.